SUMMARY The position is responsible for planning and procuring materials for specific production needs as well as provide customer service support. The role will control inventory levels, provide forecasts, setup trucking and confirm orders to suppliers and customer in accordance to customer release timing. In addition, they will monitor orders and communicate to internal and external customer weekly and initiate corrective actions as needed in order to ensure excellent standard of service and high level of customer satisfaction is maintained.
PRIMARY RESPONSIBILITIES Receive-in/Monitor materials via purchase orders (POs) from ERP system ensuring timely placement and delivery of components in line with production planning requirements Expedite and reschedule open POs to suit production planning requirements Ensure proper planning parameters, order policies and safety stock levels are maintained within the ERP system Ensure customer satisfaction and provide professional customer support Review historical data including sales trends, research demand drivers, material on time delivery, commodity spends within dedicated production cell Pull in Customer releases on a daily/weekly basis while performing release comparisons to ensure requirements do not exceed the contracted maximum. Ensure ACCUMS are verified/adjusted on a weekly basis while making necessary arrangements to change/adjust releases as needed as well as ensure ASN's are transmitted/received by customers in a timely manner. Perform required updates in SMART, DDL, or any other required portals mandated by the customer. Research data to identify significant variances and share, communicate and report on variances to both internal and external supply chain Improve relationships among production planners, sales, production supervisors and quality which will lead to effective knowledge sharing and optimizing the forecast to better guide the company Execute systems and methods to continually improve forecast allowing the company to better anticipate customer needs Execute with excellence in the area of stock and demand replenishment providing feedback to the supply chain on risks regarding replenishment levels and demand File custom paperwork needed for each required shipments Set up/quote logistical trucking as needed while maintaining under set budget Perform related duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS Bachelor Degree in Supply Chain or Business Administration preferred or equivalent combination of education and relevant experience Minimum 3 years' of relative work experience Experience working with Plex ERP system preferred Highly proficient in Microsoft Office applications: Word, Excel, PowerPoint and Outlook Experience working with highly confidential and sensitive information while maintain discretion Demonstrated ability to meet the job requirements Exceptional organizational, interpersonal, and communication skills, both oral and written Must be a team-oriented professional who can handle multiple projects in a fast paced environment Highly detail-oriented with the ability handle shifting deadlines and priorities High level of commitment, sound judgment, great follow-through, and initiative Capable of meeting deadlines while maintaining a high level of accuracy and professional demeanor A demonstrated ability to work well in a team environment, to be proactive, to work independently of day-to-day supervision Ability to interface with internal and external customers/clients and consistently exude a pleasant, polished and professional image Skilled in proactively anticipating executives needs and consistently demonstrate a strong sense of urgency Bilingual ability preferred (English/Chinese) - not required SDL2017